POLICIES AND PROCEDURES
Veronica Lichtenstein LMHC, LLC. maintains the highest of professional and ethical standards. To serve our clients to the best of our ability, we request that you review the following policies and procedures prior to your initial session. Should you have any questions or concerns prior to signing acknowledgment of these terms, please discuss these issues with your therapist or the office manager.
Emergency Services: Veronica Lichtenstein LMHC, LLC. does not provide 24-hour emergency coverage. Should you have a potentially suicidal/homicidal situation, please call 911 IMMEDIATELY or go directly to the emergency room of the nearest hospital based on the severity of the situation. You may also contact the Mobile Crisis Team 24 hours a day / 7 day a week if you are experiencing a clinical emergency at 561-383-5777
Confidentiality of Relationship: All information given by you or your family is treated as confidential and may be released only upon your written consent or as required by law. The legal limitations to confidentiality include: Suspected or reported child abuse/neglect, suspected or reported situations in which your therapist believes to be potentially life threatening to yourself or others, or should a court order require your therapist to provide information to the courts.
Canceled / Missed Appointments: Appointments must be canceled within 24 hours of your scheduled appointment. We reserve the right to charge a fee for failed appointments. Your insurance company will not pay for missed or failed appointments; therefore, you will be responsible for this fee.
Phone Contacts: Telephone calls, consultations and correspondence will be billed at therapy rate of $100 per hour in 15 minute increments. Should you wish to have a phone session please consult with your individual therapist. Insurance companies do not cover phone sessions. Court Testimony: We do not believe that it is advantageous to expect your therapist to testify in court. The only exception to this is if you are here originally for an evaluation regarding a legal issue. All forensic work, (e.g. depositions, testimony, court reports, research, correspondence, etc), will be billed at the rate of $250 per hour
Sessions: Please respect that your sessions are scheduled for 45-50 minutes. Most insurance companies pay for a 45 minute session unless otherwise noted in your original paperwork. We ask that you arrive for your session on time. Your session will be limited to the original scheduled time. Should your therapist be responsible for the session starting late, you will receive your entitled session time.
Co-Pays and Deductibles: Our office is unique in that there is no support staff on sight and all monies are collected over the phone by submitting a credit card to be kept on file. Cash is also accepted. Co-pays, deductibles, late fees are due prior to appointment to avoid rescheduling.
Insurance Premiums: From time to time we receive notification that a policy has lapsed or is in a “grace period” due to non-payment of the premium. Please be advised that when we receive such a notification we will suspend your appointments until the insurance company confirms the policy is back in effect. Or you will have the option of paying the full rate for the session
TEXT AND EMAIL CORRESPONDENCE
I acknowledge the use of secured and unsecured text and email correspondence to and from the office of Veronica Lichtenstein LMHC, LLC. and release any liability to Veronica Lichtenstein LMHC, LLC. should any confidential information be transmitted.